| Can I buy a battery from a provider and replace it myself ? |
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Never try to open the beacon up. In the event ofa malfunction or when the battery replacement date comes up, please contact the Customer Service department : contact@simy-beacons.com |
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| Can I cancel my order? |
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To cancel your order, please contact the Customer Service team by sending an email to contact@simy-beacons.com. |
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| Can I see the location on my GPS of a crew member who fell overboard? |
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No, an AIS receiver needs to be fitted in your boat. |
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| Do I need to take out a subscription to use My-AIS? |
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No. Once the beacon has been purchased, noadditional payments are required. No subscription is necessary to use My-AIS. |
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| Does the beacon float ? |
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The beacon does not float. |
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| Does the beacon work abroad ? |
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Yes, the beacon is fitted with the AIS technology, which is an international standard. |
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| Does the beacon work through thick fog? |
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The beacon is never affected by bad weather conditions. |
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| How can I contact the Customer Service team? |
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The Customer Service team can be contacted
- Either by email: contact@simy-beacons.com
- Or by post at the following address: 28 rue Robert Keller, ZAC des Champs Blancs, 35510 Cesson-Sévigné, FRANCE
- Or by calling this number: +33(0)2.99.00.94.52 Monday to Friday 9 am to 12 pm and 2 pm to 5.30 pm. |
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| How do I follow my order? |
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You can follow your order by logging in to your customer account. |
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| How do I get an invoice? |
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To receive an invoice, please:
- Log in to "My account"
- Click on "My orders". All orders placed on www.simy-beacons.com are visible.
- Select the order in question; details of the order will appear and by clicking on "Download" you can download, view or save your invoice.
All the information relating to your order(items ordered, quantity, total amount) is also available in your order confirmation email. |
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| How do I know if the beacon is working? |
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You can test your beacon using the OFF/TEST self-test button. We also recommend that you read the user manual. |
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| How do I log in? |
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To log in, click on "My account" in the top left of the website, then enter your ID details (email address and password), chosen when creating your account. |
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| How do I place an order ? |
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To place an order, you need to create a customer account. You must fill in the form step by step and check that all required fields (marked with a *) have been completed. |
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| How long after placing an order will my credit card be debited? |
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Once your order has been approved.
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| How long does delivery take? |
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As delivery is ensured by the French Postal Service, please count 3 working days for delivery to main land France. |
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| How long will my product be under warranty for? |
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Your My-AIS beacon is under a two-year warranty, valid from the date of purchase. |
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| How often should I run a self-test? |
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The short test should not be run more than once a week to preserve battery life. The full test should not be run more than once a month. |
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| How to create an account? |
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You have 2 possibilities:
- You can click on "Account" in the top left of the site. Fill in the required information in the form and make sure all fields marked with a star (*) have been completed. A confirmation email will be sent, containing a reminder of your ID details. If you did not receive it, please check in your junk mail or contact our Customer Service department.
- When confirming your shopping cart, you will be asked to enter your customer ID details. If you do not have any, clickon "Create an account", fill in the necessary information and validate. A confirmation email will be sent, containing a reminder of your ID details.
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| I have forgotten my password, how to I create a new one? |
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If you cannot log in, click on "My account" then on "Forgotten password". Enter the email address used to create your account and click on "Create new password". You will receive an email containing a unique renewal link, valid only once. Please check this email did not end up in your junk mail. Click on the link to be redirected to the password entry form. |
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| Is my personal data protected? |
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Simy undertakes to protect your privacy. The www.simy-beacons.com website is based in France, and we comply with French legislation pertaining to personal data protection. Your personal data will never be sent to a third party. In accordance with the modified French Data Privacy Act from 6 January 1978, you have the right to access, rectify, modify or delete any personal information you may have provided us with. |
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| Is payment secure? |
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We offer several payment methods. When paying, you are automatically redirected to our bank which ensures data confidentiality and boasts all anti-fraud security systems. The icons prove you are on a secure page and that your data is encrypted. |
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| What are your accepted payment methods? |
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We accept Visa, MasterCard and Paypal. |
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| What happens if I switch the beacon on by mistake? How do I switch it off? |
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At any time, you can cancel activation by holding the "T" button down for a long time. |
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| What happens if the self-test does not work? |
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If you observe a malfunction in your beacon (namely during the self-test), please contact SIMY's Customer Service department (www.simy-beacons.com). Proof of purchase may be required. |
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| What is a beacon's lifespan? |
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In normal conditions of use, a beacon's lifespan is 7 years. |
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| What should I do if my product has a defect? |
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If your beacon is faulty, please contact SIMY's Customer Service team (www.simy-beacons.com). Proof of purchase may be required. |
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| Where are the beacons made ? |
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The beacons are made in Brittany (France). |
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| Who are we? |
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Simy is the trademark registered for all of Syrlinks' safety products. Syrlinks is a French company based in Cesson-Sévigné, near Rennes, that designs innovative personal safety and space communication products. Browse through Simy's "About us" section and/or go to www.syrlinks.com for further information. |
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| Why have I not received my order confirmation email? |
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If you have not received your order confirmation email, please check first of all that you entered it when placing your order.If the address is correct, please check your Spam or Junk Email box. If, despite these checks, you cannot find the order confirmation, please contact the Customer Service team by email at contact@simy-beacons.com. |
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| Will you save my credit card information? |
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Absolutely not. We do not have access to that information. Your information will remain perfectly safe. |
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