Orders, Invoices, Delivery

Can I cancel my order?

To cancel your order, please contact the Customer Service team by sending an email to

How do I follow my order?

You can follow your order by logging in to your customer account.

How do I get an invoice?

To receive an invoice, please:
- Log in to "My account"
- Click on "My orders". All orders placed on are visible.
- Select the order in question; details of the order will appear and by clicking on "Download" you can download, view or save your invoice.

All the information relating to your order(items ordered, quantity, total amount) is also available in your order confirmation email.

How do I place an order ?

To place an order, you need to create a customer account. You must fill in the form step by step and check that all required fields (marked with a *) have been completed.

How long does delivery take?

As delivery is ensured by the French Postal Service, please count 3 working days for delivery to main land France.