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After-Sales service

• How can I contact the Customer Service team?
• How long will my product be under warranty for?
• What should I do if my product has a defect?
How can I contact the Customer Service team?

The Customer Service team can be contacted

 - Either by email: contact@simy-beacons.com
 - Or by post at the following address: 28 rue Robert Keller, ZAC des Champs Blancs, 35510 Cesson-Sévigné, FRANCE
 - Or by calling this number: +33(0)2.99.00.94.52 Monday to Friday 9 am to 12 pm and 2 pm to 5.30 pm.

 
How long will my product be under warranty for?

Your My-AIS beacon is under a two-year warranty, valid from the date of purchase.

 
What should I do if my product has a defect?

If your beacon is faulty, please contact SIMY's Customer Service team (www.simy-beacons.com). Proof of purchase may be required.