After-Sales service

How can I contact the Customer Service team?

The Customer Service team can be contacted

- Either by email:
- Or by post at the following address: 28 rue Robert Keller, ZAC des Champs Blancs, 35510 Cesson-Sévigné, FRANCE
- Or by calling this number: +33(0) Monday to Friday 9 am to 12 pm and 2 pm to 5.30 pm.

How long will my product be under warranty for?

Your My-AIS beacon is under a two-year warranty, valid from the date of purchase.

What should I do if my product has a defect?

If your beacon is faulty, please contact SIMY's Customer Service team ( Proof of purchase may be required.